M/S Gatemed
M/S Gatemed (“we”, “our”, “us”) is committed to protecting the privacy and personal information of its users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our OTC pharmaceutical e-commerce platform, website, or mobile application.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
a. Personal Information
      Name
      Mobile number
      Email address
      Shipping and billing address
      Date of birth (if required for verification)
b. Order & Transaction Information
     Products purchased
     Order history
     Payment method (no card or UPI details are stored by us)
c. Technical Information
    IP address
    Device type, browser type
    Log files, cookies, and usage data
d. Health-Related Information
    Limited information voluntarily provided for OTC product suitability, strictly as per applicable laws.

2. Use of Information

We use the collected information to:
Process and deliver your orders
Verify customer identity and prevent fraud
Improve our products, services, and user experience
Communicate order updates, offers, and customer support responses
Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:
Delivery and logistics partners for order fulfillment
Payment gateway providers for secure transactions
IT and service providers under strict confidentiality agreements
Government or regulatory authorities when required by law

4. Data Security

M/S Gatemed implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no electronic transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:
Enhance website functionality
Analyze traffic and usage patterns
Improve personalized user experience
You may choose to disable cookies through your browser settings, though this may affect certain features.

6. User Rights

You have the right to:
Access, update, or correct your personal information
Request deletion of your data (subject to legal obligations)
Opt out of promotional communications
Requests can be made by contacting us using the details provided below.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage you to read their privacy policies separately.

8. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.

9. Compliance with Indian Laws

This Privacy Policy is governed by the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

10. Changes to This Privacy Policy

M/S Gatemed reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the platform. Users are advised to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
M/S Gatemed
📧 Email: info@gatemed.in
📞 Phone: +913331749641
📍 Address: GATEMED
1ST FLOOR, 104 Plot Number 626-627, KADIA, CHAMBERS,
S V ROAD, Opp Shantilal Shoping Center, Malad West,
Mumbai Maharashtra – 400064, India